Refund Policy
Last updated: September 24, 2026
This policy explains in which situations you can request a refund of the Pro plan and how the process works.
1. Pro plan subscriptions
The Pro plan is a recurring subscription (monthly or yearly), processed by Paddle as Merchant of Record. Refund rights relating to payments are governed by Paddle'srefund policy.
2. Refund period
You can request a refund of a Pro plan payment within30 daysof the payment date, provided you have not used the service during the period the payment covers.
3. How to request a refund
To request a refund, contact us atsuporte@modullum.com, stating the email address associated with the subscription. We will review the request and respond within 30 days.
4. Subscription cancellation
You can cancel your Pro plan subscription at any time through the billing portal in your account. Access to Pro features continues until the end of the period you have already paid for. Cancellation does not by itself entitle you to a refund of the amount already paid for the current period.
5. Exceptions
No refunds are granted in cases of abusive use of the service, breach of ourTerms of Service, or where the request is made outside the period set out in section 2.
6. Contact
Questions about this refund policy? Emailsuporte@modullum.com.